So my Mum sends me this email. She was only introduced to the Internet in 2000.
"I suspected something was running in the background. And fssm32.exe was quoting 92-95 under CPU usage. I googled "fssm32.exe and CPU usage" and found this:
which was exactly my problem. I had had an error message from F-Secure saying it
couldn't connect to update. I updated it manually, after a few tries, and ran a
It told me I had two trojan keyloggers, and listed them in the TIF but said it
couldn't delete. But they didn't show up under my identity. I found them under
the Admin identity, and deleted them. But of course when I rebooted and ran a
scan, they were back, only this time in a .dbx of the administrator. The
Phishing Email folder. So I deleted both .dbx (me and the admin, who are the
same person) cos I knew new folders would be recreated in Outlook. Then I ran
"Window Washer" with "bleach" (which means it overwrites files three times) and
included 'free space', as well as TIF and the rest ... Then rebooted and ran
When F-Secure said I was clean, I confirmed it with two online scans --
TrendMicro and Panda. The sluggishness has disappeared. And CPU for fssm32.exe
is now saying 02 or 03 when I have only Outlook open. I'm *assuming* for now
that if there were any files still in registry, that F-Secure should be telling
me. Maybe I shouldn't assume.
On the F-Secure info page about the type of trojan, it said I'd better change
all my passwords when I was sure I was clean.
I have "HijackThis" but am nervous of using it without guidance.
The problem *seems* to be related to Windows Automatic Updates. I'm set to
Automatic, but when I checked last night, it downloaded 9 Updates, which was a
shock. No idea at all how that happened. I'm still set to Automatic Updates."