Counterpoint to the generational divide...

So my Mum sends me this email. She was only introduced to the Internet in 2000.

"I suspected something was running in the background. And fssm32.exe was quoting 92-95 under CPU usage. I googled "fssm32.exe and CPU usage" and found this:

http://www.geekstogo.com/forum/fssm32-exe-taking-all-CPU-resolved-t5718.html

which was exactly my problem. I had had an error message from F-Secure saying it
couldn't connect to update. I updated it manually, after a few tries, and ran a
scan.

It told me I had two trojan keyloggers, and listed them in the TIF but said it
couldn't delete. But they didn't show up under my identity. I found them under
the Admin identity, and deleted them. But of course when I rebooted and ran a
scan, they were back, only this time in a .dbx of the administrator. The
Phishing Email folder. So I deleted both .dbx (me and the admin, who are the
same person) cos I knew new folders would be recreated in Outlook. Then I ran
"Window Washer" with "bleach" (which means it overwrites files three times) and
included 'free space', as well as TIF and the rest ... Then rebooted and ran
F-Secure again.

When F-Secure said I was clean, I confirmed it with two online scans --
TrendMicro and Panda. The sluggishness has disappeared. And CPU for fssm32.exe
is now saying 02 or 03 when I have only Outlook open. I'm *assuming* for now
that if there were any files still in registry, that F-Secure should be telling
me. Maybe I shouldn't assume.

On the F-Secure info page about the type of trojan, it said I'd better change
all my passwords when I was sure I was clean.

I have "HijackThis" but am nervous of using it without guidance.

The problem *seems* to be related to Windows Automatic Updates. I'm set to
Automatic, but when I checked last night, it downloaded 9 Updates, which was a
shock. No idea at all how that happened. I'm still set to Automatic Updates."

Noice huh?